Terms & Conditions
Terms & Conditions:
Thank you for composting with Back to Earth Compost Crew. We are grateful that your support allows us to keep food waste out of landfills and return nutrient-rich compost. Together, we are fighting climate change and building a better future for us all, one scrap at a time! Below please find a list of our terms and conditions.
Pricing
Back to Earth Compost Crew offers a FIRST MONTH FREE TRIAL. Free trial includes a bucket and every other week pick-up in the areas we service (see service area map). After the 30-day free trial, subscription pricing is $216/year or $20/month for a one-bucket subscription or $291.60/year or $27/month for a two-bucket subscription. (SAVE 10% with yearly rate).
Service can be cancelled at any time. If a yearly subscription is cancelled due to moving outside our service area, a prorated refund will be issued. Due to the discount pricing of the yearly rate, a yearly subscription cancelled for any reason other than moving out of our service area, will be refunded at a prorated rate minus the 10% discount for the period of service.
The first month free trial is limited to one bucket. A second bucket is available during the first month for a fee of $7.
A bucket is included. Replacement buckets are $10 and can be ordered through the customer portal.
Replacement buckets come with lids; replacement lids can be ordered through the customer portal.
Compost Bucket
Below is a list of compostables items to be placed in compost bucket:
Brown paper bags (uncoated and unlaminated)
Cardboard (ripped up)
Coffee grounds/paper filters
Compostable plates
Corncobs
Eggshells & paper egg cartons
Breads & pastries
Fireplace ashes (cooled)
Fruits - all parts
Grass clippings
Hay and straw
Leaves
Paper napkins/paper towels (without cleaning chemicals)
Pasta
Pet hair
Pizza boxes (soiled is fine—must be ripped up)
Pine needles
Only Shredded Newspaper
Nut shells
Rice
Sawdust
Tea bags (please remove staples)
Toothpicks
Veggies - all parts
Wood chips
Yard trimmings (no vines or invasive weeds)
PLEASE: NO meat, bones, dairy, produce stickers, rubber bands, twist ties, coated cardboard, junk mail or plastics.
We CANNOT accept bio bags or any type of plastic-like materials--even when marked compostable.
Plastic-like materials do not always break down completely.
All scraps must be wholly contained inside the 5-gallon compost bucket with the lid on secure. If
additional scraps are collected an Excess Compost Pick Up can be scheduled through the customer portal for $5. Scraps can be placed in a brown paper bag (or bucket/bin customer may have), marked “COMPOST” and placed on top of/next to bucket on next pick up day.
OR customers can drop extra food scraps off to one of our local compost collection sites, free of
charge.
Only compostable materials are to be placed in the compost bucket. Back to Earth Compost Crew reserves the right to terminate an agreement with a customer if they continue to place non-compostable items in the bucket after multiple notices to the customer.
Composters are responsible for the maintenance of their bucket. Back to Earth Compost Crew requests that composters clean their buckets as needed, tightly secure the lid on the bins on pick up day, to avoid rainwater and potential nuisances.
Avoid leaving buckets outside overnight during winter months when freezing temperatures could damage the buckets.
Recommendation is to rinse bucket in between pick ups and to line the bucket with a brown paper bag.
Bucket should be placed at the curb by 8am on the morning of pick up. Pick ups take place between 8am and 5pm. Bucket must be visible from the curb. If pick-up day is also trash day, bucket can be placed further up driveway or walkway- somewhere easily visible and accessible from the curb.
Communication
Customers can sign-up for email and text reminders through the customer portal. Reminders are sent the evening prior to pick up.
During extreme weather conditions, unsafe road conditions, holidays, or other considerations, Back to Earth Compost Crew reserves the right to suspend collection and reschedule. We will do our best to send notice 24-hours prior to pick up day to all affected customers.
All official communication between Back to Earth Compost Crew and its customers will be via email at hello@backtoearthcompost.com, through the customer portal or by phone: 610-470-4680.
Finished Compost
In the Spring and Fall, finished compost will be available to all participants - up to three 5-gallon
containers. Emails will be sent out to register for the compost giveaway day. There is no cash value equivalent offered in the place of compost. Please note: Back to Earth Compost Crew may change the amount at any time.
Skip a Pick Up
To Skip a Pick Up, Visit our website and log in with your email and password. Under the heading
“Service & Support”, select “Service Calendar” and select a future pick up to skip. If the skip is entered prior to pick up day, the customer account will be credited $4. If a skip needs to be requested on the day of pickup, please send an email to hello@backtoearthcompost.com.
Missed Pick Up
If a customer does not place bucket out on pick up day, scraps can be collected until the next pickup day. If bucket becomes full, place extra scraps into another bucket or paper bag labeled COMPOST and set it on top of/next to bucket for collection at next pickup. Alternatively, scraps can be dropped off, free of charge, to any Back to Earth Compost Crew Collection Site. A full list of Collection Site locations and details can be found at backtoearthcompost.com/collection-sites